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java.lang.NullPointerException When Selecting Resource Role In Manage Users Screen (Doc ID 2690310.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to set a Resource Role in Manage Users page,
the following error occurs.

ERROR
-----------------------
java.lang.NullPointerException

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to My Team > Users and Roles
2. Search and select the user
3. Select the Resource Role and error is given

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can not be set as a resources

Cause

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In this Document
Symptoms
Cause
Solution
References


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