FA: SCM: OM: How To Populate Credit Reason on Credit Memos Generated For Return Orders
(Doc ID 2691024.1)
Last updated on JULY 23, 2020
Applies to:Oracle Fusion Order Management Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
Credit memo generated for Return Order interfaced from Order Management, does not have Credit Reason populated.
This is because the Return Reason on Return Order is from Lookup Code 'DOO_RETURN_REASON' and Credit Reason on Credit Memo comes from a different Lookup Code 'CREDIT_MEMO_REASON' or INVOICING_REASON.
To be able to show Return Reason entered on the Return Order as Credit Reason on the resulting Credit Memo, you need to map these two fields i.e. Return Reason on RMA Order and Credit Reason on Credit Memo.
This can be done using Service Mapper Functionality, available in Pricing Administration > Order Management Configuration.
The solution below explains the steps.
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