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FA: SCM: OM: How To Populate Credit Reason on Credit Memos Generated For Return Orders (Doc ID 2691024.1)

Last updated on DECEMBER 17, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Credit memo generated for Return Order interfaced from Order Management, does not have Credit Reason populated.

Additionally an error may be reported:

 JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000101069121 ] in TransactionRequestInterfaceLineEOJBO-AR:::AR_INVALID_REASON: <MESSAGE><NUMBER>AR-856405</NUMBER><TEXT>The credit reason that you selected is invalid.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

Cause

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In this Document
Symptoms
Cause
Solution


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