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How to get Incoming Engagement call Information? (Doc ID 2691068.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.


On : Oracle Live Experience, DAE

How to get Incoming Engagement call Information?

If an Agent on Oracle LX is unresponsive (agent receive an incoming call but the operator cannot answer), is there a way to check the missed incoming call information?
We also want "Incoming Engagements" information of the incoming call that has been missed.


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