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How to get Incoming Engagement call Information? (Doc ID 2691068.1)

Last updated on APRIL 30, 2021

Applies to:

Oracle Live Experience - Version N/A and later
Information in this document applies to any platform.

Goal

On : Oracle Live Experience, DAE

How to get Incoming Engagement call Information?

If an Agent on Oracle LX is unresponsive (agent receive an incoming call but the operator cannot answer), is there a way to check the missed incoming call information?
We also want "Incoming Engagements" information of the incoming call that has been missed.

Solution

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In this Document
Goal
Solution


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