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IDCS: FULL OR INCREMENTAL STATUS SHOWS AS FAILED WITH AD SERVER UNAVAILABLE ERROR IN AD BRIDGE LOGS (Doc ID 2691210.1)

Last updated on JUNE 10, 2021

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Group Management

ACTUAL BEHAVIOR
---------------
AD Synchronization was working correctly - No Changes to IDCS or AD Bridge side performed. 

Run Full Sync and the status immediately changes to "Failed"

EXPECTED BEHAVIOR
-----------------------
Full Sync should run successfully. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to IDCS - Open Settings -> Directory Integrations -> Open the AD Bridge and Click on "Import"
2. Either Check the status of existing AD Bridge Import Job or Run Full Sync on demand
3. Run Full Sync and the status immediately changes to "Failed"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot be synchronized from Active Directory to IDCS. 

Changes

Out of 8 domain controllers for the Active Directory Domain Controllers Farm,  One of the AD Domain controller was decommissioned. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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