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DocuSign Documents Retrieved Outside of Standard Integration Are Blank and Have Invalid Signatures (Doc ID 2692527.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 20 A and later
Information in this document applies to any platform.


When attempting to use REST to attach other signed documents from DocuSign to a file attachment attribute in CPQ, the following error occurs in adobe acrobat reader.

"At least one signature is invalid" is displayed in Adobe Acrobat reader

The issue can be reproduced at will with the following steps:

1. Use BML to make REST calls to retrieve a signed document from DocuSign outside of the standard Docusign integration

2. Attach this document to a file attachment attribute using BML

3. View the attached document in Adobe Acrobat from CPQ and observe the error




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