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Integration Troubleshooting (Doc ID 2692644.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customs Management Cloud Service
Oracle Global Trade Intelligence Cloud Service
Oracle Transportation Management Cloud Service
Oracle Transportation Operational Planning Cloud Service
Oracle Transportation Cooperative Routing Cloud Service
Information in this document applies to any platform.

Purpose

 This document explains various steps that can be taken to troubleshoot and resolve common problems with sending integration both into and out of Oracle Transportation Management Cloud and Global Trade Management Cloud.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Inbound
 Symptoms/Problems and Corrective Actions
 Transmission not seen in Transmission Manager
 Errors such as "400 Bad Request" or "404 Not Found"
 Errors such as "401 Unauthorized" or "403 Forbidden"
 Transmissions are received by Transportation and Global Trade Management Cloud but are processing slowly
 Outbound
 Symptoms/Problems and Corrective Actions
 Errors such as "400 Bad Request" or "404 Not Found"
 Errors such as "401 Unauthorized" or "403 Forbidden or URL Blocked"
 HTTP 5xx codes
 Intermittent timeout errors
 Backlog of outbound messages
 File-Based WSDL Workaround
 Further Reference

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