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Intermittent Environment Stability And Performance (Doc ID 2693041.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Primavera Unifier Cloud Service - Version 18.8.14.0 to 18.8.16.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

Primavera Unifier 18.8.14.0

Many users reporting a problem logging into production environment. Credentials entered and the Primavera Cloud Portal page may load, but upon clicking on the "Unifier" link, a blank page is displayed.

The issue is widespread reports from multiple locations (offices) of the same issue from many users. Those trying to login got the 3 spinning dots but no error message.

The users who were in the system already said their screens were frozen.


BEHAVIOR REPORTED

  1. Open a supported browser > Enter production URL > Some users reported that they couldn't get to the Cloud login page.
  2. If the Login page is displayed > User enters credentials > Primavera Cloud Portal page loads.
  3. Select the Unifier link and Unifier doesn't load,  a blank page is displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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