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EICS Reports Download Fail With 'Error downloading the report. Please try again.' Error (Doc ID 2693052.1)

Last updated on JUNE 12, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download reports from the Retail Enterprise Inventory Cloud ServiceEICS web client, the following error occurs.

Error downloading the report. Please try again.

Steps to Reproduce:

1. Launch EICS web client
2. Go to Tasks > Operations > Report
3. Select report name "Item Detail"
4. Enter "100450041" in Item Id field
5. Click download report
6. See a pop-up "Pdf will download shortly" and press ok
7. Error pop-up comes up

Cause

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In this Document
Symptoms
Cause
Solution


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