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Step Transition Sends Two Emails When Using Print Action as Step Transition Action (Doc ID 2694179.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 19 C to 20 B Patch 1 [Release 19 to 20]
Information in this document applies to any platform.

Symptoms

When using a print action as a step transition action, a duplicate email can be sent if the following conditions are met:

  1. The print action has set "Save Document Upon Printing - Desktop" to "Save - Automatically
  2. The step transition transitions to the same step
  3. The step transition is set to send an email

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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