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Unable to drill on record in circular navigation (Doc ID 2695444.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Account Contact Not able to drill on opened from Contacts object

EXPECTED BEHAVIOR
-----------------------
Should be able to drill down on Contact from all pages

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Contact object
2. Open Contact that has an associated Account
3. Click the Account linked on the Contact overview page
4. Account opens, click the Contacts sub tab
5. Can not drill on Contact name and open the Contact
6. Open Accounts from top level
7. Open the same account as step 3
8. Click Contacts sub tab, now able to drill on the same contact that was not able to in step 5


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cannot drill down on Contact.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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