My Oracle Support Banner

OMC APM Java Agent Not Collecting Data (Doc ID 2695530.1)

Last updated on FEBRUARY 12, 2021

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

OMC APM Agent deployed on Weblogic Server
APM Agent Version: 1.46
Weblogic version 10.3.6


Status of the APM Agent shows online in OMC console. But Last 'Check in' shows 8 days ago, and data is not being collected by the APM Agent.

Issue is persisting since APM Java Agent installation.

APM Agent talks to OMC via a Gateway Agent and the gateway Agent is working fine.
Other APM Agents as well as Cloud Agents communication to OMC via this Gateway Agent are working fine.

<WLS_SERVER>\AgentErrors.log
=====================

<2020-06-10T14:43:00.635+0530> WARNING Error connecting to https://<GATEWAY AGENT HOSTNAME>:4459/emd/gateway/tokenserver/
Unable to establish SSL connection to destination server. The current Java version may not support TLS 1.2 cryptographic protocol.
(set -Djavax.net.debug=ssl to confirm this, since this exception could happen for other reasons too)
If confirmed, the solution is to either update Java to a version that supports TLS 1.2 (Java 1.6.0_121 or later) OR
send the agent traffic through an Oracle Gateway Agent
javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.