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Assessment Templates For Service Request (Doc ID 2695707.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

We need to capture answers for the set of Questions before raising the Service request, We know this can be done using Oracle OPA tool but we don't have a license, Is it possible in New version of engagement cloud for Service request object? Can this be done with the Engagement Cloud license? Or does it need any additional OPA License to do so?
 

Solution

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In this Document
Goal
Solution
References


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