Unable to View Documents After Migration to OCI-N
(Doc ID 2695919.1)
Last updated on AUGUST 03, 2020
Applies to:Content and Experience Cloud Service - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Information in this document applies to any platform.
Unable to access Docs after the migration to OCI-N. Upon trying to view a file, the following error appears in the UI:
Try reloading the page or downloading the file.
Viewing the Network tab of the browser's Developer Tools shows the messages:
"StatusMessageKey": "!csUnableToGetDynamicConversionNew!csGeneratePreviewFailed,-10,\\!csOCIObject StorageBucketDeleted",
Attempting to download the file results in:
We're working hard to fix them. Please try again later.
The browser console shows a 400 (Bad Request) error.
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