Unable to View Documents After Migration to OCI-N
(Doc ID 2695919.1)
Last updated on FEBRUARY 03, 2022
Applies to:
Content and Experience Cloud Service - Version 18.4.1 and laterContent and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Information in this document applies to any platform.
Symptoms
Unable to access Docs after the migration to OCI-N. Upon trying to view a file, the following error appears in the UI:
Sorry, we couldn't load your file
Try reloading the page or downloading the file.
Try reloading the page or downloading the file.
Viewing the Network tab of the browser's Developer Tools shows the messages:
"StatusMessage": "Unable to get dynamic conversion. Unable to generate preview. The preview process returned code -10 with error message !csOCIObjectStorageBucketDeleted",
"StatusMessageKey": "!csUnableToGetDynamicConversionNew!csGeneratePreviewFailed,-10,\\!csOCIObject StorageBucketDeleted",
"StatusMessageKey": "!csUnableToGetDynamicConversionNew!csGeneratePreviewFailed,-10,\\!csOCIObject StorageBucketDeleted",
Attempting to download the file results in:
Sorry, but we are experiencing some issues
We're working hard to fix them. Please try again later.
We're working hard to fix them. Please try again later.
The browser console shows a 400 (Bad Request) error.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |