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Request Data On Service Request Support For Merged Contacts (Doc ID 2696027.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


please provide when service requests will be transferred to the surviving record on merge.
currently we are noticing that when you perform a merge request, the victim SR's stay assigned to the victim record after the merge instead of being transferred to the surviving record.


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