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Unable To Remove Message Markers In Email Hostory (Doc ID 2696121.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

Customer has setup the email functionality for Service Request messages for conversation using the markers defined in the profile options SVC_EMAIL_PAST_CONVERSATION_START_MARKER and
SVC_EMAIL_PAST_CONVERSATION_END_MARKER. But customer would like to be able to modify the text stored for the two merkers.

Solution

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In this Document
Goal
Solution
References


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