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OSC for Outlook: User Cannot Complete Sync (Doc ID 2697828.1)

Last updated on JANUARY 02, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On 11.13.20.04.0, Microsoft Outlook

User is unable to complete Sync in OSC on Outlook

General logs show:

Error - [20-06-19 12:29:35.475454,T13448] [info]  [logf]: Registered 0 collisions, 0 duplications, 19 issues and 0 confirmations
Error (after translation) - Updating error of 'person' object on storage 'Local': object_updated_prematurely (Unable to sync the registry correctly because it was updated during the synchronization process. Please sync again to retrieve
the most recent registry changes.)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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