Credit Memo Request XXX for XXXXXXX Requires Manual Entry when Dispute selection is "Specific Invoice Lines"
(Doc ID 2698013.1)
Last updated on JUNE 29, 2021
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Setup and Configuration
When attempting to create a CM using Dispute
the following error occurs.
ERROR
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Credit Memo Request XXX for XXXXXXX Requires Manual Entry
STEPS
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The issue can be reproduced at will with the following steps:
1. Open Collection Dashboard
2. Select a Transaction >> Click on Dispute and submit the dispute
3. Once the Dispute is approved validate the CM creation
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |