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Credit Memo Request XXX for XXXXXXX Requires Manual Entry when Dispute selection is "Specific Invoice Lines" (Doc ID 2698013.1)

Last updated on JUNE 29, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Setup and Configuration

When attempting to create a CM using Dispute
the following error occurs.

ERROR
-----------------------
Credit Memo Request XXX for XXXXXXX Requires Manual Entry

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Collection Dashboard
2. Select a Transaction >> Click on Dispute and submit the dispute
3. Once the Dispute is approved validate the CM creation

Cause

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In this Document
Symptoms
Cause
Solution


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