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PDF And PPTX Documents Do Not Have A Thumbnail Or Preview Option After Uploading Them In Sales Lightbox (Doc ID 2698450.1)

Last updated on AUGUST 06, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
PDF and PPTX documents uploaded in Sales Lightbox are not displaying the thumbnail and can't be previewed.


EXPECTED BEHAVIOR
-----------------------
To be able to preview the document and see their thumbnails in Sales Lightbox.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Sales Lightbox and upload a document
2. Thumbnail for the document will not be displayed and the document can't be previewed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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