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Changing of "Tree Structure Code" Caused Hierarchy Name from UI to Disappear (Doc ID 2698488.1)

Last updated on SEPTEMBER 13, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Change of "Tree Structure Code"

It was created a new "Tree Structure Code" from the task "Manage Trading Community Tree Structures".
After it was created a new Hierarchy name from the task "Manage Hierarchies".
Some customers have been added into the hierarchy name.

After from the task "Manage Trading Community Tree Structures" it was changed the flag "Reference Data Set" from No to Yes.
The hierarchy name from user interface has disappeared (in the database the records are still there).
Even if I revert back the flag (unflagging) Reference Data Set" from Yes to No, the data is still not visible.

Changes

It was changed the flag "Reference Data Set" (Manage Trading Community Tree Structures task) from No to Yes.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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