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Some Of The Integrations In ICS Environments Are Not Accessible Results 401 UnAuthorized Error (Doc ID 2698562.1)

Last updated on AUGUST 07, 2020

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, General issues

Customer noticed they are not able to access integration under ICS environment for some duration. Logs showed error even the client is sending correct credentials.

ERROR
-----------------------
 2020-05-21 08:48:36 0.017 0 POST /integration/flowapi/rest/STOCKITEMBALANCETOCPQ/v02/itemBalance 401 - "1.005dYIK4MmU07yELn6w0yZ0005gN0000uw;kYjE0ZDLIPIUj9QRoLRPmHOTdVQRj6ORjNTOkPRBmLRSoVBKKVJGBPGL5TIG1SHGEJHHKVJGGHNBqGECj9OT_TQGXSPOiJPP" -"xx.xx.xxx.xxx"
2020-05-21 08:49:36 0.015 0 POST /integration/flowapi/rest/STOCKITEMBALANCETOCPQ/v02/itemBalance 401 - "1.005dYINbIH^07yELn6k3yZ0001eM0000L3;kZjE0ZDLIPIUj9QRoLRPmHOTdVQRj6ORjNTOkPRBmLRSoVBKKVJGBPGL5TIG1SHGEJHHKVJGGHNBqGECj9OT_TQGXSPOiJPP" - "xx.xx.xxx.xxx"
2020-05-21 08:49:36 0.019 0 POST /integration/flowapi/rest/STOCKITEMBALANCETOCPQ/v02/itemBalance 401 - "1.005dYINbXTW07yELn6k3yZ0001eM0000L4;kYjE0ZDLIPIUj9QRoLRPmHOTdVQRj6ORjNTOkPRBmLRSoVBKKVJGBPGL5TIG1SHGEJHHKVJGGHNBqGECj9OT_TQGXSPOiJPP" - "xx.xx.xxx.xxx"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call integration from client and note it fails with error and not accessible.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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