My Oracle Support Banner

Unable To Start DCS Chat (Doc ID 2698724.1)

Last updated on JULY 13, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


End user launch the Digital Customer Service Chat from DCS sample page and notice the message as "Unable to Start Chat".

The network.har file shows the error as  "Chat blocked by CORS policy: Request header field authorization is not allowed by Access-Control-Allow-Headers"


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.