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Collections Scoring and Strategies Is Not Being Updated (Doc ID 2699231.1)

Last updated on JULY 07, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Manage Advanced Collections

ACTUAL BEHAVIOR
---------------
Collections Scoring and Strategies is not being updated

EXPECTED BEHAVIOR
-----------------------
Expected to have Collections Scoring and Strategies is to be updated.

STEPS
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The issue can be reproduced at will with the following
Ran the below processes in order to validate.

1. Process Receivables Transactions for Customer Account Summaries
2. Run Collections Delinquency Management
3. Run Collections Scoring and Strategy Assignment
4. Run Update Collections Summary Data

Cause

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In this Document
Symptoms
Cause
Solution
References


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