SRDC - Exadata Cloud Mandatory Data Collection for Cloud Backup Performance Issues
(Doc ID 2699990.1)
Last updated on APRIL 12, 2024
Applies to:
Oracle Cloud Infrastructure - Exadata Cloud ServiceGen 2 Exadata Cloud at Customer
Information in this document applies to any platform.
Purpose
The process outlined below will guide the Exadata Cloud Customer through collecting diagnostic data from their Virtual Database Node environment, which will help Exadata Support narrow down the cause of your problem.
In Exadata Cloud Service environments including Gen 1 & Gen 2 Exadata Cloud at Customer and Exadata Cloud Services OCI and OCI-C customers manage the software that directly affects their application, in this case, DOMU.
- Oracle Support requires:
- DbaaS diagnostic. Reference: Doc ID 2404336.1 DBaaS Tools - Cloud Tooling RPM Release Notes. Known/Critical issues related to automation are actively addressed in DbaaS tooling
- Trace File Analyzer (TFA) Collector for collecting data. TFA Collector is included in Autonomous Health Framework (AHF) (Document 2550798.1)
Oracle highly recommends that you maintain the latest version of DbaaS tooling across your Exadata Cloud environment.
Details
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