Office 365: On Activity Create, Account Field Not Populated On Contact Activities Screen
(Doc ID 2701198.1)
Last updated on JULY 09, 2021
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Microsoft Office 365
ACTUAL BEHAVIOR
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Office 365: Account field not populated on Activity screen
Account field in the Activity page is not auto populated when Activity is created from sub tab of Contact - Activities
But the Account is auto populated when the task/Appointment is created from the Contact Detail page.
EXPECTED BEHAVIOR
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Account should be pre-populated from either flows in the Outlook 365 side panel Contact activities.
STEPS
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The issue can be reproduced at will with the following steps:
1. In O365 side panel > Open contact > Go to Activities subtab > Click on the 3 dots on top > Create appointment or task > Account is not auto populated
2. In O365 side panel > Open contact > Go to Profile subtab > Click on the 3 dots on top > Create appointment or task > Account is auto populated
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see pre populated account from a certain flow of creating appointment/task
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |