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Office 365: On Activity Create, Account Field Not Populated On Contact Activities Screen (Doc ID 2701198.1)

Last updated on JULY 09, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
Office 365: Account field not populated on Activity screen


Account field in the Activity page is not auto populated when Activity is created from sub tab of Contact - Activities
But the Account is auto populated when the task/Appointment is created from the Contact Detail page.


EXPECTED BEHAVIOR
-----------------------
Account should be pre-populated from either flows in the Outlook 365 side panel Contact activities.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In O365 side panel > Open contact > Go to Activities subtab > Click on the 3 dots on top > Create appointment or task > Account is not auto populated
2. In O365 side panel > Open contact > Go to Profile subtab > Click on the 3 dots on top > Create appointment or task > Account is auto populated


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see pre populated account from a certain flow of creating appointment/task

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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