Order cannot be loaded in Agent Console when a Promotion has been deleted from the database. Error: An internal error occurred while processing input request. (Doc ID 2701237.1)

Last updated on DECEMBER 07, 2022

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

When Loading a particular order in the Agent Console, The following error message is seen in the top right corner

"An internal error occurred while processing input request"

Also, In the network console, the getOrder call returns with this error

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In this Document

Symptoms

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