Unable To See Contact's Service Request Subtab And Infolet In Sandbox
(Doc ID 2701257.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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Customer is unable to see the Contact's Service Request sub tab and Service Request Overview infolet applet when they are in a sandbox but can when they are on the mainline DEV/TEST environment.
EXPECTED BEHAVIOR
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Customer should be able to view Contact's Service Request sub tab and Service Request Overview infolet applet when they are in a sandbox
STEPS
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The issue can be reproduced at will with the following steps:
1. Activate Sandbox
2. Navigate to Contact
3. Notice the subtab and infolet for Service Request is missing.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see Service request object on Contact object in a sandbox.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |