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Create Automatic Receipts - No Receipts Created (Doc ID 2701348.1)

Last updated on AUGUST 17, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Customer Payments (Receipts) - Test Environment


ACTUAL BEHAVIOR
---------------
Trying to generate Automatic Receipts for Direct Debit. The process ends successfully and the "Generate Automatic Receipt Creation or Receipt Remittance Log" is showing all the transactions.
When the Batch is "Approved and Format" the process runs successfully with Blank Output and no receipts are generated in the system.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Create Automatic Receipt Batch
2. Check the output Automatic Receipt Creation and approval Execution Report

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Create Automatic Receipts.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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