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Office 365 - 'Open in Oracle Engagement Cloud' Link Open A Page With Wrong Release Logo (Doc ID 2701600.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------

When opening a record from the O365 side bar to view it in the browser, the page shows an old Release Logo (Release 19B.2 , instead of the current release logo (which is Release 20A1.1))



EXPECTED BEHAVIOR
-----------------------
The logo should be correctly shown.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) select an email from a resource
2) in the side bar, click on the 3 dots next to the person's name
3) select "Open in Oracle Engagement Cloud"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct logo for Engagement cloud url

Cause

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In this Document
Symptoms
Cause
Solution
References


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