How to Update Service Request Status When Customer Send E-mail Response (Doc ID 2701679.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

How can the application be configured to automatically update a service request status to a custom status when a customer sends a respond message.

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