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How to Download Engagements using API? (Doc ID 2701894.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.


On : LiveExperience REST API call,

Customer wanted to download the /v1/engagements/<tenant> but it does not work.

Request executed :<Tenant>
* Specified Authorization: Bearer in the header

Result of execution:
  "engagements": [
  "contents": "AUDIO",
  "duration": 47,
  "endDate": "2020-04-03T10:01:52Z",
  "id": "******************",
  "recordings": [
  "contents": "AUDIO",
  "created": "2020-04-03T10:01:09Z",
  "duration": 43,
  "size": 201585,
  "uri": "************?file=<filename>&jwt=&dkkm=",
  "user": "************"
Even when I clicked on the retrieved URI link, it fails to download due to "Request failed."


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