How to Download Engagements using API?
(Doc ID 2701894.1)
Last updated on MARCH 07, 2022
Applies to:
Oracle Fusion B2B Service Cloud ServiceInformation in this document applies to any platform.
Goal
On : LiveExperience REST API call,
Customer wanted to download the /v1/engagements/<tenant> but it does not work.
Request executed :
https://api.live.oraclecloud.com/v1/engagements/<Tenant>
* Specified Authorization: Bearer in the header
Result of execution:
{
"engagements": [
{
"contents": "AUDIO",
"duration": 47,
"endDate": "2020-04-03T10:01:52Z",
"id": "******************",
"recordings": [
{
"contents": "AUDIO",
"created": "2020-04-03T10:01:09Z",
"duration": 43,
"size": 201585,
"uri": "https://live.oraclecloud.com/sr/api/recordings/************?file=<filename>&jwt=&dkkm=",
"user": "************"
},
Even when I clicked on the retrieved URI link, it fails to download due to "Request failed."
Solution
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In this Document
| Goal |
| Solution |