Issue Script 'C1CAGYXPR' For Non-premise Based SA
(Doc ID 2701900.1)
Last updated on OCTOBER 09, 2022
Applies to:
Oracle Utilities Customer Cloud Service - Version 20B to 20B [Release 20]Oracle Utilities Customer Care and Billing - Version 2.7.0.1.0 to 2.7.0.3.0 [Release 2.7]
Information in this document applies to any platform.
Symptoms
On : CCS 20A build 27, Credit and Collections
Issue script 'C1CAGYXPR' for non-premise based SA .
ACTUAL BEHAVIOR
---------------
script 'C1CAGYXPR' step 40, is trying to read 'C1-PremiseBasic' BO with the premiseId obtained from the Write off Process's active SA's premiseId or account's Active SA's premiseId, this validation will always fail in scenario where the SA is non-premise SA type.
EXPECTED BEHAVIOR
-----------------------
2020-08-04 02:28:42.404 [91] ERROR com.splwg.base.api.batch.ThreadWorkUnitExecutable Fatal error occurred while executing work for work unit GenericStringId(4561493952) [correlationId=61779e7c-f140-4bad-9330-a72b368689d5]
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a collection agency referral on account with non- premise SA
2. Ran C1-CAGYX batch
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |