My Oracle Support Banner

Upcoming Oracle CRM On Demand Migration to Oracle Cloud Infrastructure (Doc ID 2702104.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.


Oracle will be moving all Oracle CRM On Demand customers to new data centers as part of our SaaS-wide move to Gen2 Oracle Cloud Infrastructure. This message provides a general overview of the migration. More details will follow in the coming weeks.

Oracle has a longstanding reputation for providing innovative technologies that empower organizations to meet their most demanding business needs. One of our latest advancements is Oracle Cloud Infrastructure (OCI). As the foundation of Oracle's second-generation cloud, OCI is a purpose-built, best-in-class platform for running enterprise applications. OCI is engineered from the ground up to run mission-critical databases, workloads, and applications while providing end-to-end security. Oracle's data centers around the globe are standardizing on the new OCI architecture which will deliver even greater performance and reliability.

To ensure continued success as our customers’ businesses grow and evolve, all Oracle CRM On Demand customers will migrate to the OCI platform

Minimal Impact

Oracle has carefully planned the migration, and will leverage existing, proven, and regularly used technologies and processes to minimize any impact to your use of the service. Whenever possible, we will schedule migrations during the standard Production maintenance windows. Because URLs used to access the service will remain the same, how you access and use your Oracle CRM On Demand Production Environments will not change as a result of the move. Furthermore, no re-implementation, re-importing or time-consuming testing will be necessary.

OCI Migration Timing

For most customers, your OCI migrations will proceed in much the same way as an upgrade, with Stage migrated first followed approximately two weeks later by Production. This will allow for a short validation period just to make sure everything is working as expected before we migrate Production. There will be one main difference. Several weeks prior to each migration, we will use a short maintenance window to conduct necessary pre-migration activities.

Based on our current plans, Production migrations will begin in mid-October. Most customers should expect to be migrated by mid-December 2020, although some may push into early 2021. Oracle will send an additional notification once dates and documentation are available, approximately 4-6 weeks before your Test migration.




Your Actions

Oracle recommends you complete the following activities to help ensure a smooth migration.

IP addresses will change as a result of the migrations, and some customers, especially those with older integrations, might be impacted. We will provide more details in upcoming communications.

Other Upcoming Maintenance

The migration to OCI is the first of three major upcoming activities. During the same window as your migration to OCI, Oracle will update your environments to the latest Oracle Data Base, 19c. Both of these activities are prerequisites for Oracle CRM On Demand Release 41, so you might notice slightly different timing with Release 41 than you have had with previous releases. Oracle will actively communicate with you as the migration of your Oracle CRM On Demand service is prepared and executed and as the additional updates to 19c and R41 are scheduled.

You should regularly monitor the Service Information page within your Oracle CRM On Demand application for the exact timing of these upcoming activities.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.