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Error: "Cannot start the application. Contact the application vendor for assistance." When Attempting to Install the P6 Professional ClickOnce Application (Doc ID 2702463.1)

Last updated on AUGUST 20, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to install the P6 Professional ClickOnce software from the Cloud page, the following error occurs:

ERROR

Below is a summary of the errors:

Activation of https://p6.oracleindustry.com/p6professionalcloud/x64/P6Professional.application resulted in exception. Following failure messages were detected:
Exception occurred during store operation.
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))COMPONENT STORE TRANSACTION FAILURE SUMMARY
Staging of a component file (P6Files\.dll) did not succeed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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