My Oracle Support Banner

Fusion Global Payroll: 'Unable to retrieve content' Error while Adding "Employee Contribution Rate by Years of Service" into Enterable Calculation Values on Calculation Cards on Component "Enterprise Annuity" (Doc ID 2702464.1)

Last updated on SEPTEMBER 21, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Facing error while adding "Employee Contribution Rate by Years of Service" into "Enterable Calculation Values on Calculation Cards" belong to component "Enterprise Annuity".

ERROR
-----------------------

Unable to retrieve content. Additional information for "Remote Region error #7":
An error occurred while invoking task Legal Entity Calculation Cards. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Calculation Card>Statutory Deductions.
2. Select Enterprise Annuity in the Calculation Component and Employee Contribution Rate in the detail.
3. Add "Years of Service" into Enterable Calculation Values.
4. Error occurs.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.