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Business Process Monitoring for Fusion Applications (Doc ID 2702600.1)

Last updated on MARCH 30, 2022

Applies to:

Oracle Fusion Cloud - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Purpose

Business Process Monitoring allows Oracle to proactively monitor select critical business process in customer’s SaaS Application environment for performance issues, share the results through a monitoring SR before they become critical. This is available for Production pods only.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Getting Started
Q. What is Business Process Monitoring?
 Q. What Processes will be monitored overall?
 Q. Are there any costs associated with this monitoring?
 Benefits
Q. What are the benefits to the Fusion Application Customer?
 Q. Doesn't Oracle automatically monitor my Production environment?
 Q. Will there be an adverse impact to my POD as a result of this monitoring?
 Signing Up
Q. How do you sign up for Business Process Monitoring?
 Q. Can you sign up for multiple process monitoring (for example, CX & B2B Service, Financial Period close, HCM Payroll, SCM Process Monitoring)?
 Q. After you sign up in the Oracle Cloud Support Portal, what actions are required from Fusion Application Customers?
 Scheduling
Q. Will the monitoring start immediately after you enter the Process Schedule?
 Q. What if you don’t see your environment in the drop-down list of processes to select from?
 Q. Can the Process Schedule be edited once it has been submitted?
 Q.  Why do you need to provide contact information and Process dates?
 Q. How can a schedule be added for a process that runs based on fiscal year?
 Service Requests (SRs)
Q. What actions will Oracle Fusion Support take after a proactive Monitoring SR has been created?
 Q. How can you view any open Monitoring SRs currently open for your POD?
 These SRs will show up on your MOS Dashboard along with other SRs in your open backlog.
 Q. Can the Oracle Fusion Application Customer update the monitoring SR?
 Q. What if an issue is discovered that requires the Oracle Fusion application customer’s intervention?
 Q. What if the Fusion Application Customer notices an issue before a monitoring SR is created?
 Q. When does the Monitoring SR close?
 Appendix: List of Processes included for monitoring performance issues.

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