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Business Process Monitoring for Fusion Applications (Doc ID 2702600.1)

Last updated on JANUARY 26, 2021

Applies to:

Oracle Fusion Cloud
Information in this document applies to any platform.

Purpose

Business Process Monitoring allows Oracle to proactively monitor select critical business process in customer’s SaaS Application environment for performance issues, share the results through a monitoring SR before they become critical. This is available for Production pods only.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1. What is Business Process Monitoring?
 2. What Processes will be monitored overall?
 3. What if the Oracle Fusion Customer does not see their environment in the drop down list of processes to select from?
 4. What are the benefits to the Fusion Application Customer? As an Oracle Fusion Support customer, doesn't Oracle monitor my Production environment?
 5. Are there any costs associated with this monitoring?
 6. How does the Fusion Application Customer sign up for Business Process Monitoring?
 7. How does the Fusion Application Customer fill out the form on Oracle Cloud Support Portal?
 8. Will the monitoring start immediately after the Oracle Fusion Application Customer enter the Process Schedule?
 9. Can the Process Schedule bet edited once it has been submitted?
 10. Why does the Fusion Application Customer need to provide contact information and Process dates?
 11. Can the Oracle Fusion Application Customer sign up for multiple process monitoring (Eg. CX & B2B Service, Financial Period close, HCM Payroll, SCM Process Monitoring)?
 12. How can a schedule be added for a process that runs based on fiscal year?
 13. What actions are required from Fusion Application Customers after they have sign up in Oracle Cloud Support Portal?
 14. What actions will Oracle Fusion Support take after proactive Monitoring SR has been created?
 15. How can I view any open Monitoring SRs currently open for my pod?
 16. What if an issue is discovered that requires the Oracle Fusion application customer’s intervention?
 17. Will there be an adverse impact to my pod as a result of this monitoring?
 18. Can the Oracle Fusion Application Customer update the monitoring SR?
 19. What if the Fusion Application Customer notices an issue before a monitoring SR is created?
 20. When does the Monitoring SR close?
 Appendix: List of Processes included for monitoring performance issues.

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