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Desktop Sync Client Frequently Disconnects/Logs Out After OS Restart/Sleeps (Doc ID 2702915.1)

Last updated on AUGUST 26, 2020

Applies to:

Content and Experience Cloud Service - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Information in this document applies to any platform.


After the recent upgrade of OCE, users are being disconnected and forced to re-sign in again from the OCE Desktop Client. This is occurs after every OS restart or when the desktop machine goes to sleep at end of business day. This occurs on both Windows and MAC OS desktop machines.




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