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Issues With SLAs Out Of Sync (Doc ID 2703371.1)

Last updated on JUNE 22, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.04.0 version, Service Request

Issues with SLAs out of Sync
Due times on some SLAs are outside of the business hours that we have set up

User have set up the business hours to be Monday-Friday 8am-6pm.
However we have noticed a number of cases with a due time of 7pm which is outside of these set hours and means the operation are losing time in the SLA.
 

Solution

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In this Document
Goal
Solution


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