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OMC: Cloud Agent Installation failed with error "[OMCAGNT-0000]: An unknown runtime error has occured while setting up agent" (Doc ID 2703379.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle Management Cloud - Version N/A and later
Information in this document applies to any platform.

Symptoms

Installation of Cloud Agent fails with the following error:

Error stack observed from <AGENT_SOFTWARE_EXTRACT_LOC>/AgentInstall_<Timestamp>.log file:

URL(secure=true):https://hostname:port/emd/main
read timeout(ms):180000
conn timeout(ms):30000
Headers
X-Gateway-MetaProtocolVersion=REVISION_1
X-USER-IDENTITY-DOMAIN-NAME=5144aee5a427cf
X-USER-REGISTRATION_KEY=XXXXXxxxXXX

2020-08-10 13:55:52 WARN HttpClientHandler:288 - NULL response received from URL [https://hostname:port/emd/main].
2020-08-10 13:55:52 ERROR AgentInstallerMain:499 -
[OMCAGNT-0000]: An unknown runtime error has occured while setting up agent.

java.lang.NullPointerException
at oracle.sysman.installer.validator.GatewayValidator.validateResponseHeaders(GatewayValidator.java:202)
at oracle.sysman.installer.validator.GatewayValidator.validate(GatewayValidator.java:143)
at oracle.sysman.installer.engine.RuleEngine.execute(RuleEngine.java:62)
at oracle.sysman.installer.handler.InstallationHandler.handle(InstallationHandler.java:98)
at oracle.sysman.installer.AgentInstallerMain.process(AgentInstallerMain.java:150)
at oracle.sysman.installer.AgentInstallerMain.main(AgentInstallerMain.java:64)

 

Cause

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In this Document
Symptoms
Cause
Solution


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