My Oracle Support Banner

Error On PreviewPath Rest API For MP4 Files:!csUnableToGetDynamicConversionNew!csGeneratePreviewErrorFormatNotPreviewed (Doc ID 2703822.1)

Last updated on AUGUST 24, 2020

Applies to:

Content and Experience Cloud - Version 18.4.1 to 18.4.1
Content and Experience Cloud Service - Version 14.1.0.0.0 to 18.4.1
Content and Experience Cloud Classic - Version 18.1.2 to 18.4.1
Information in this document applies to any platform.

Symptoms

Getting an error for previwPath rest API for MP4 files.
https:///documents/api/1.2/files//previewPath

{
  "errorCode": "-16",
  "errorKey": "!csUnableToGetDynamicConversionNew!csGeneratePreviewErrorFormatNotPreviewed",
  "errorMessage": "Unable to get dynamic conversion. Unable to generate preview for this file type.",
  "errorType": "file",
  "id": "DFBBED97064D96111F999685AA6444C7DE954037D432",
  "title": "Unable to get dynamic conversion. Unable to generate preview for this file type.",
  "type": "https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html"
}

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.