Error On PreviewPath Rest API For MP4 Files:!csUnableToGetDynamicConversionNew!csGeneratePreviewErrorFormatNotPreviewed
(Doc ID 2703822.1)
Last updated on AUGUST 18, 2023
Applies to:
Content and Experience Cloud - Version 18.4.1 to 18.4.1Content and Experience Cloud Service - Version 14.1.0.0.0 to 18.4.1
Content and Experience Cloud Classic - Version 18.1.2 to 18.4.1
Information in this document applies to any platform.
Symptoms
Getting an error for previwPath rest API for MP4 files.
https:///documents/api/1.2/files//previewPath
{
"errorCode": "-16",
"errorKey": "!csUnableToGetDynamicConversionNew!csGeneratePreviewErrorFormatNotPreviewed",
"errorMessage": "Unable to get dynamic conversion. Unable to generate preview for this file type.",
"errorType": "file",
"id": "DFBBED97064D96111F999685AA6444C7DE954037D432",
"title": "Unable to get dynamic conversion. Unable to generate preview for this file type.",
"type": "https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html"
}
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |