My Oracle Support Banner

How to Assign Import Service Request to The Queue (Doc ID 2704536.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


You are importing service request using import management and need that queue assignment runs for each imported record. As queue assignment does not occur automatically after the import job is finished,  you want to Scheduled Process: Service Request Queue Assignment, but need that it runs only for records imported by the import job, all other SRs that has not assigned to a queue and not imported must be ignored by the Job.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.