How to Assign Import Service Request to The Queue (Doc ID 2704536.1)

Last updated on JANUARY 20, 2022

Applies to:

Goal

You are importing service request using import management and need that queue assignment runs for each imported record. As queue assignment does not occur automatically after the import job is finished,  you want to Scheduled Process: Service Request Queue Assignment, but need that it runs only for records imported by the import job, all other SRs that has not assigned to a queue and not imported must be ignored by the Job.

Solution

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