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Custom Record Type Column Value Is Blank After The Mass Update On Service Request Landing Page (Doc ID 2704557.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Service Requests

ACTUAL BEHAVIOR
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SR landing view page doesn't display values for a custom record type column after the mass update

EXPECTED BEHAVIOR
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The custom record type field should retain its value even after the mass update.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Service > Service Request
2. SR landing page, Suppose there is a Custom Record Type already added in the layout with some values.

3. Complete a mass update on a few of the SRs and then check the custom record type column values, its all blank.
4. Click the SR# link of any, in the SR detail page, you can see the values against the custom record type but NOT on the landing page.



Cause

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In this Document
Symptoms
Cause
Solution
References


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