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Custom Record Type Column Value Is Blank After The Mass Update On Service Request Landing Page (Doc ID 2704557.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Service Requests

SR landing view page doesn't display values for a custom record type column after the mass update

The custom record type field should retain its value even after the mass update.

The issue can be reproduced at will with the following steps:
1. Go to Service > Service Request
2. SR landing page, Suppose there is a Custom Record Type already added in the layout with some values.

3. Complete a mass update on a few of the SRs and then check the custom record type column values, its all blank.
4. Click the SR# link of any, in the SR detail page, you can see the values against the custom record type but NOT on the landing page.


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