Administrator Not Able to Add or Provision Users in Cloud Administration Application: "Processing User Failed: USERNAME"
(Doc ID 2704646.1)
Last updated on AUGUST 26, 2020
Applies to:Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.
Administrator is receiving an error when trying to create and provision a user to an Oracle Hosted Unifier Cloud Environment. In the Cloud Administration Application error log, the following error can be seen:
2018-03-27 15:59:38 GMT [UserResource] - Creating/Assigning Application Access for Users: 1
2018-03-27 15:59:38 GMT [UserResource] - Processing User(1/1): USERNAME
2018-03-27 15:59:38 GMT [UserResourceApi] - Unable to create user: USERNAME
2018-03-27 15:59:38 GMT [UserResource] - Processing User Failed: USERNAME
The issue can be reproduced at will with the following steps:
- Log into the Cloud Administration Application as an Administrator.
- Fill in the required fields to create and provision user "USERNAME" to the Unifier Environment.
- The Cloud Admin Log indicates the user could not be created.
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