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Administrator Not Able to Add or Provision Users in Cloud Administration Application: "Processing User Failed: USERNAME" (Doc ID 2704646.1)

Last updated on AUGUST 26, 2020

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Administrator is receiving an error when trying to create and provision a user to an Oracle Hosted Unifier Cloud Environment. In the Cloud Administration Application error log, the following error can be seen:

ERROR
-----------------------

2018-03-27 15:59:38 GMT [UserResource] - Creating/Assigning Application Access for Users: 1
2018-03-27 15:59:38 GMT [UserResource] - Processing User(1/1): USERNAME
2018-03-27 15:59:38 GMT [UserResourceApi] - Unable to create user: USERNAME
2018-03-27 15:59:38 GMT [UserResource] - Processing User Failed: USERNAME

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Cloud Administration Application as an Administrator.
  2. Fill in the required fields to create and provision user "USERNAME" to the Unifier Environment.
  3. The Cloud Admin Log indicates the user could not be created.

Cause

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In this Document
Symptoms
Cause
Solution


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