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Appointments Sync From Office 365 ,ExternallyOwnedFlag=True Makes All the Field Editable under Custom group field (Doc ID 2705572.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Customer is aware of OOB functionality when ExternallyOwnedFlag=True for an
appointment created from Outlook

Customer has the issue that why this behavior is not same when we add the
Custom field under new Custom field group on the Same Activity Layout.

OOB Fucntionality
1)Makes all the Field Read Only in UI for Appointment created appointment
created from Outlook where ExternallyOwnedFlag=True
2)Makes All the Field Editable under Custom group field even though
ExternallyOwnedFlag=True


Expectation
1)Field in Custom field group also should be Inactive for
ExternallyOwnedFlag=True

Customer want to have the read only effect through out
the Layout ie even under new Custom group when ExternallyOwnedFlag=True


 




Cause

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In this Document
Symptoms
Cause
Solution
References


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