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FC0057 Outlook Synch Error (Doc ID 2705595.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On: 11.13.20.04.0 version, Microsoft Outlook

Customer trying to Sync Activities from Outlook and getting an error

ERROR
-----------------------
FC0057 Outlook Sync Error
Application experienced technical difficulties. Further troubleshooting should be done by technical support

@@@@code:FC0057

@@@@rref:soap_2020-07-22T19-43-03-666.xml.gz.bin

@@@@message:query objects error: ZOE_SERVICE_INVOKE_ERROR ()

@@@@result:error

 

File Name or Source

-------------------------

soap_2020-07-22\soap_2020-07-22T19-43-03-666.xml.gz.bin

===============================

<ns0:findResponse xmlns:ns0="http://xmlns.oracle.com/apps/outlookEdition/connector/requestHandlerService/types/">

<ns2:result xmlns:ns2="http://xmlns.oracle.com/apps/outlookEdition/connector/requestHandlerService/types/" xmlns:ns1="http://xmlns.oracle.com/adf/svc/types/" xmlns:ns0="http://xmlns.oracle.com/apps/outlookEdition/connector/requestHandlerService/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns0:OutlookRequestHandlerSDO">

<ns0:BaseObjectXml xsi:nil="true" />

<ns0:ObjectKey xsi:nil="true" />

<ns0:ObjectType>activity</ns0:ObjectType>

<ns0:NativePimId xsi:nil="true" />

<ns0:DeletionFlag>false</ns0:DeletionFlag>

<ns0:ErrorCode>ZOE_SERVICE_INVOKE_ERROR</ns0:ErrorCode>

<ns0:ErrorDetails xsi:nil="true" />

<ns0:ErrorMessage>JBO-FND:::FND_GENERIC_MESSAGE: &lt;MESSAGE&gt;&lt;NUMBER&gt;&lt;/NUMBER&gt;&lt;TEXT&gt;The message is oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException : Client received SOAP Fault from server : InvalidSecurity : error in processing the WS-Security security header.&lt;/TEXT&gt;&lt;CAUSE&gt;&lt;/CAUSE&gt;&lt;ACTION&gt;&lt;/ACTION&gt;&lt;DETAILS&gt;&lt;/DETAILS&gt;&lt;INCIDENT&gt;&lt;/INCIDENT&gt;&lt;/MESSAGE&gt;</ns0:ErrorMessage>

==========================================================



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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