My Oracle Support Banner

Run All Participant Processes For Terminating The Participants Based On HCM Update Is Not Picking Up All Terminated Employees (Doc ID 2705859.1)

Last updated on AUGUST 28, 2020

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

There are 800+ terminated employees but the Collect Participant job only picking up the same 10 employees to terminate.

STEPS
1. Create Employees in HCM
2. Import the participants into Incentive Compensation
    Participant Assignments > Import Participants
3. Enable collecting terminated employees in Manage Parameters
    Setup and Maintenance > Sales : Incentives > Manage Parameters
          Enable Participant Termination Processing = Yes
       * Period End for Compensation End Date = Number of periods after active end date
       * Periods = 1
       * Plan Assignment End Date = Active End Date
       * Payment Plan Assignment End Date = Active End Date
4. Terminate Employee in HCM
    Users and Roles > Personal and Employement > Resignation
       Notification Date = 12/16/19
       Termination Date = 12/27/19
5. Submit process via Participant Assignments > Run All Participant Processes
    Parameters :
       Get Participants ( only )
       Business Unit = IC Demo BU
       HCM Updates = Import

 

 Request log ( 311467.log ) shows :
Entering method processTerminateFromAtomFeedService for Org Id :
300000004363001 appName : ORA_HCM_SERVICESAPP servicePath : /hcmRestApi/atomservlet/employee/termination
Service url : http://fa-internal.oracleoutsourcing.com:10663/hcmRestApi/atomservlet/employee/termination
Last successful import Date (update) : null
Service Url with filters :
http://fa-internal.oracleoutsourcing.com:10663/hcmRestApi/atomservlet/employee/termination
Calling RESTInvoker.getAtomFeed with url :
http://fa-internal.oracleoutsourcing.com:10663/hcmRestApi/atomservlet/employee/termination
Number of items in terminate Atom feed : 10
... etc ...
Search on key phrase "Entering method processTerminateAtomItem for Org Id :
300000004363001 item :" returns 10 employees
Example :
Entering method processTerminateAtomItem for Org Id : 300000004363001
item : alkhaXXXXX, XXXXXXXX Terminated

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.