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Tran codes 31 and 33 Are Not Posted When User Receive The Reversal For Online Return Transactions (Doc ID 2706138.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

Post processing POSU file Tran codes 31,33 are not posted for the Reversal for Online Return Transactions.

Steps To Recreate:

Scenario 1:

  1. Create 1 online store return in ReSA (with return WH so that stock finally moves to WH).
  2. Generate POSU by running SAEXPRMS.
  3. Load POSU in RMS.

Observation :
a.) Return transaction posted in RMS ( Tran code 1 : negative value)
b.) SOH at store increases by 1
c.) RMS posts a book transfer from Store to WH
d.) SOH at store becomes 0 and SOH at WH increases by 1

Scenario 2:

  1. Go to ReSA UI, post void return transaction (posted in previous step).
  2. Generate POSU file by running SAEXPRMS batch.
  3. Load POSU in RMS.

Observation :
a.) Reversal of Return posted to RMS ( Tran code 1 : positive value)
b.) SOH at store decrease by 1.
c.) No book transfer created in this case.
This gives incorrect inventory position as stock returned in step 1-3 is left in WH itself and store starts having negative SOH.

Cause

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In this Document
Symptoms
Cause
Solution
References


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