My Oracle Support Banner

Not Able To Search Customer With Site Name or Site Number In Manage Customer - Account Advanced Search. (Doc ID 2706540.1)

Last updated on OCTOBER 09, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Customers
Not able to search Customer with Site Name in Manage Customer> Account Advanced search.
Users are not able to search Account using Site Name or Site Number. If adding another criteria e.i. account number the site is searchable.
This issue doesn't seem to be related to roles associated to users.

EXPECTED BEHAVIOR
-----------------------
Be able to use advance search in manage customer UI by Site Name or Site Number

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Manage Customers screen, under Organization
2. Search using 'Account Details' advanced search
3. Enter Site name or Site Number and search > no results

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.