How To Hide Some Service Request Channel Types
(Doc ID 2707391.1)
Last updated on APRIL 27, 2021
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
On : 11.13.20.04.0 version, Service Requests
Customer needs to disable VIDEO and CO-BROWSE channel types from Service Requests creation. They have checked the lookup type: ORA_SVC_CHANNEL_TYPE_CD but they are unabe to disable there. There is also a task: "Manage Service Request Channel Type Visibility" but neither VIDEO and CO-BROWSE appears on the page.
How can these Channel Type values be hidden?
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