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Agent Carriers Not Automatched When Invoice Processing In OTM (Doc ID 2707621.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Oracle Transportation Management Cloud Service - Version 20.2 and later
Information in this document applies to any platform.


We are dealing with service providers who use agents to fulfill shipments. These agents are created in the system as separate Service Providers. Today, shipment is tendered to these agents but the Invoice is sent by the main service provider. These Invoices fail to auto-match as Service Provider on shipment and the invoice do not match.

Is there a standard approach that needs to be followed in configuring these agents in OTM.


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