My Oracle Support Banner

Invoice Approval Status Not Updated And The Invoice Is Not Appearing In Payment Workbench. (Doc ID 2708361.1)

Last updated on OCTOBER 21, 2020

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Invoice Transactions

ACTUAL BEHAVIOR
---------------

Invoice approval status not updated, invoice is auto approved but still invoice status show as initiated.



EXPECTED BEHAVIOR
-----------------------
Invoice is auto approved so invoice status should show as approved.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Invoice and submit for approval
2. Once approval is completed check the approval status


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pay the invoices to supplier to reduce the supplier balance.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.